Q: Can you make the machine according to my design or prototype? 
A: Yes. We have an experienced team for working out the most suitable design 

    and production plan for the machine that you are going to book with us

Q: What do you need to know so that I can have a machine plan from you 

    for our technical people reference? 
A: Well, as the basic needed information for designing a machine plan, pls see 

    below details.For the slitting line and cut-to-length: the material type(HR, CR, HDGI, 

    PPGI, SS), thickness and width range, coil weight, cutting speed, slitting numbers

    (only for slitting line), steel plate required cutting length(only for cut-to-length line)
    For the C,Z,W Profile and roof/wall panel roll forming machine: the material thickness 

    range, width range and the profile drawing are required(how many roll forming stands 

    required are depended on the profile drawing).For the HVAC machine and the stainless 

   steel pipe machine: the wall thickness range and the diameter range of the pipe.Pls also 

   provide us with your special requirements for the machine, for example, you want the 

    machine to be a full-automatic one or semi-automatic one in order to save your procurement budget.

Q: How can we be assured that you will deliver us quality machine with spare parts? 
A: We usually require our customers to send the technical people to our factory for checking the quality of the machine before shipping. Considering that the buyer usually is not very familiar with the machine assembling and debugging, so we send the technicians to the buyer`s factory for the installation of the machine provided that the Price Term was conclude on ALL IN basis. In additon, We provide all of our customers with the aftersales-service, its free of charge during the warranty period

Q: Are you manufacturer or trading company?

     A: We are manufacturer and trading company .

Q: Do you provide installing and training overseas?

     A: Overseas machine install and worker training services are optional.

Q: How is your after sales support?

     A: We provide technical support on line as well as overseas services by skillful technicians.

Q: How does your factory do regarding quality control?

     A: There is no tolerance regarding quality control. Quality control complies with ISO9001. Every machine has to past testing running before it's packed for shipment.

Q:How can I trust you that machines pasted testing running before shipping?

A:  1) We record the testing video for your reference. Or,

      2) We welcome you visit us and test machine by yourself in our factory.

Q: Do you sell only standard machines?

     A: No. Most machines are made to order.

Q: Will you deliver the right goods as ordered? How can I trust you?

     A: Yes, we will. We are ALIBAB’s Gold supplier with BV assessment (Audit report can be provided).

   We join Alibaba Trade Assurance. 

Q:What should I provide if I`d love to customized my machine?

     A: To customize machine, we`d love to know:

          1. Profile drawing
          2. Raw material: the width(1250mm?), thickness(0.3-0.7mm?), and yield strength of steel coil.
          3. Voltage: designed per your requirement
          4. Configuration requirement: Hydraulic or manual decoiler/ stacker